Included in the license fee are bug fixes and updates, maintenance and support. This entitles the purchasing organization to at least 40 hours of support via email or phone (this depends on the license). Support will be available from 10:00-16:00 (UTC+1, Europe/Amsterdam) during Dutch working days for problems that the local system administrator is unable to address. The maximum response time is 5 working days (time between a problem report and a proposal for a solution). In principle is all support is provided remotely unless agreed otherwise.
Bugs or feature requests can be submitted 24/7 to our dedicated issue tracking system located at www.bonaparte-bugs.nl.
Included in all our software licenses are free updates for the duration of the license. Service releases ('bug fixes') are always free of charge.